You piss me off, ill just spend my money elsewhere. I dont need your place, you need me, im the one that is spending money at your place. About 10 min later my wife was done and we left, on the way out i saw that man, and told him have a nice day, all he said was, ill make sure ill tell them, i told him whatever and left your place. I saw some man that was checking id's and told him about the incident, and he said he would get a supervisor. I then got up to leave, and wait for my wife to purchase some items at the general store. i said well im not burning my throat with hot coffee, and that i guess i wont be gambling anymore. I told him i dont think im drinking my hot coffee with a straw, then he said its casino policy. As i was telling him that i was drinking my coffee, he threw a straw down on the machine and said i have to drink my coffee with a straw under my mask. Within a second a security guard came over and told me to pull my mast up. Ater spending $20, i took a break for a second to sip my cup of coffee. I got a cup of hot coffee and proceeded to play slots. After eating lunch I went to gamble on the slot machines. The lunch at the emerald restaurant was ok. Today we went back for the first time in a while, and went to eat lunch and gamble alittle. So not a good experience for me I would not recommend the hotel to any.I used to love to go to this casino. Also I called for room service never got it the coffee pot didn’t work they were suppose to send another but they never did. I did learn never pay in cash again and always make sure they give you a receipt. She was very rude she differently shouldn’t be working with the public. Also you give me a price on my hotel that is what I expect to pay. 50.00 doesn’t sound like a lot but I am on a fixed budget so to me it is a lot. Ok so if I was wrong why did they not show me on the camera. She keep saying you have cameras and she did it right. You could tell that she had been informed and she had this look on her that she she was determined to shut me down. I went to the front desk to talk about it I got the assistant manager. She put down that I paid a different amount 50.00 less. Turning Stone Resort Casino: Will never go back to this place - See 1,272 traveler reviews, 240 candid photos, and great deals for Verona, NY.

When I realized I called and ask for the receipt.

If I used a credit card the money would have been I didn’t catch it because I never got a receipt. The girl who I found out later was new charged me for the 50.00 charge you would if you used a credit card. I just didn’t think it would be that complicated. I do have to say it was my fault for paying in cash.

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